FAQ

How Do I Place an Order?

Ordering is completely secure! We take the protection of your payment information very seriously through two key measures:

  1. Our payment platform is PCI-DSS certified, meeting the global security standards for handling cardholder data.

  2. We use end-to-end encryption technology to safeguard your credit card details, billing address, and other payment-related information.
    You can shop confidently knowing that every transaction is 100% secure.

Is My Payment Information Safe?

Absolutely! Your payment data is fully protected:

  • Our payment processor is PCI-DSS certified, which is the highest global standard for payment security.

  • End-to-end encryption ensures your personal and financial data remain private and secure.
    Rest assured — every transaction is encrypted and safe.

Order Processing and Delivery Time

Your order goes through two main stages:

1. Order Processing:
After confirmation (usually within 12 hours of successful payment), we process and ship your order within 2 business days.

2. Delivery Time:

  • Domestic Orders: 3–8 business days (standard shipping).

  • International Orders: 5–22 business days, depending on your location and customs clearance times.

Order Tracking

Yes, you can track your order in real time!
Once your package ships, you’ll receive a tracking number via email.
You can also find this number in your Order History section under your account.
Use this tracking number on the carrier’s website (e.g., UPS, DHL) to monitor your shipment and estimated delivery date.

Shipping Fees

We offer free standard shipping on all orders — no minimum purchase required.

Product Assembly

No assembly required! All products are fully pre-assembled before shipping.
Simply unbox your item, and it will be ready to use within one minute — no tools or extra steps needed.

Return Policy

We provide a 30-day return guarantee for all products.
If you’re not completely satisfied with your purchase, you may request a return within 30 days of receipt.
We cover all return shipping costs, so you can shop worry-free.

Customer Support

If you need assistance, our customer service team is ready to help.
📧 Email: gsghlq75661@hotmail.com

Quick Tip: Please include your order number (if applicable) and a brief description of your issue (e.g., order inquiry, return request) in your message.
Response Time: Our team will respond within 48 business hours (Monday–Friday, excluding public holidays).